Today, the retail and eCommerce industry is facing immense competition from the new digital channels, like e-commerce, m-commerce and social media. Clients are more informed, tech savvy and demands quick and better services.
These new dynamics has imposed huge challenges to retail industry in terms of customer services as well as operations and supply chain. Over tackle, these challenges, Information Technology has a very crucial role to play in overall retail industry operations, supply chain and sales and service of the retail industry.
With our years of knowledge and experience and expertise in multiple technologies, we at Alcyone, have conceptualized and delivered customized retail industry software. Our end-to-end solutions have helped our clients in improving client’s satisfaction and operational efficiencies across the supply chain. Our solutions have also enabled our clients in achieving deep insights into clients buying patterns and many relevant analytics, which enabled them in improving profitability.
While digital native brands like Bonobos, Glossier, Casper, and Warby Parker started online, many are launching and expanding their physical presence.
According to real estate experts, digitally native brands are predicted to open 850 brick-and-mortar stores in the next 5 years, with New York being the most popular destination.
The future is now: augmented reality (AR), machine learning, and artificial intelligence (AI) are here to stay. Retailers are leveraging AR technology to bridge the gap between the digital and the physical.
Mega-brands like Target, Lowes, and Amazon have launched AR features that allow shoppers to picture furniture in their homes. With the AR market anticipated to reach $133 billion by 2021, smaller retailers are undoubtedly close behind.
One-of-a-kind products are a classic symbol of luxury: having something that nobody else in the world has. Customization lets shoppers purchase a product tailored specifically to their needs and style.
Ecommerce and brick-and-mortar stores alike are offering more options than ever to customize your purchase, from monograms and embroidery to fully unique color schemes.